Refund policy

Consumer Information

Information on the Consumer’s Right of Withdrawal

Under Section 8:1 (1) point 3 of the Hungarian Civil Code, only natural persons acting outside the scope of their profession, independent occupation, or business activity qualify as consumers; therefore, legal entities are not entitled to exercise the right of withdrawal without justification.

Pursuant to Section 20 of Government Decree No. 45/2014 (II. 26.), consumers are entitled to the right of withdrawal without giving any reason. The consumer may exercise the right of withdrawal:

a) in the case of a contract for the sale of goods:
aa) from the date of receipt of the Goods,
ab) in the case of the sale of multiple Goods delivered at different times, from the date of receipt of the last delivered Goods,
by the consumer or a third party designated by the consumer, other than the carrier, within a period of 14 days.

The withdrawal period provided under Government Decree No. 45/2014 (II. 26.) is 14 days. Any withdrawal period exceeding this, as provided in these General Terms and Conditions, is a voluntary undertaking by the Seller beyond the requirements of the law.

The provisions of this section do not affect the consumer’s right to exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the contract was concluded based on an offer made by the consumer, the consumer has the right to withdraw the offer before the conclusion of the contract, thereby terminating the binding nature of the offer.

Statement of Withdrawal, Exercise of the Consumer’s Right of Withdrawal or Termination

The consumer may exercise the right provided under Section 20 of Government Decree No. 45/2014 (II. 26.) by making a clear statement to that effect or by using the sample withdrawal form available for download from the website.

Validity of the Consumer’s Statement of Withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends the statement before the expiry of the deadline. The deadline is 14 days.

In the case of withdrawal or termination in writing, it is sufficient to send the statement of withdrawal or termination within 14 days.

The withdrawal period provided under Government Decree No. 45/2014 (II. 26.) is 14 days. Any withdrawal period exceeding this, as provided in these General Terms and Conditions, is a voluntary undertaking by the Seller beyond the requirements of the law.

The burden of proving that the right of withdrawal has been exercised in accordance with these provisions rests with the consumer.

The Seller is obliged to confirm receipt of the consumer’s withdrawal statement on an electronic data carrier without delay after its receipt.

Seller’s Obligations in the Event of Consumer Withdrawal

Seller’s Obligation to Refund

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall refund the total amount paid by the consumer as consideration, including any costs incurred in connection with performance, including delivery costs, no later than fourteen days from the date on which the Seller became aware of the withdrawal. Please note that this provision does not apply to additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard delivery method.

Method of Refund by the Seller

In the event of withdrawal or termination in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. With the consumer’s express consent, the Seller may use a different payment method for the refund, provided that the consumer does not incur any additional fees as a result. The Seller shall not be liable for any delay caused by incorrectly and/or inaccurately provided bank account details or postal address by the Consumer.

Additional Costs

If the consumer expressly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to refund the additional costs resulting therefrom. In such cases, our obligation to refund is limited to the standard delivery charges indicated.

Right of Retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has provided unequivocal proof that the Goods have been returned, whichever occurs earlier.

Consumer’s Obligations in the Event of Withdrawal or Termination

Return of the Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the consumer is obliged to return the Goods without undue delay, and no later than fourteen days from the communication of the withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return shall be deemed completed within the deadline if the consumer sends the Goods before the expiry of the deadline.

Bearing the Direct Costs of Returning the Goods

The consumer shall bear the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the consumer terminates an off-premises or distance contract for the provision of services after performance has begun, the consumer shall pay the business a fee proportional to the services performed up to the date of communication of the termination. The amount payable proportionally by the consumer shall be determined on the basis of the total amount of consideration agreed in the contract, including taxes. If the consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services performed up to the date of termination of the contract.

Consumer Liability for Depreciation

The consumer is liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

Cases in Which the Right of Withdrawal Cannot Be Exercised

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree No. 45/2014 (II. 26.):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exception may only be invoked if performance began with the consumer’s prior express consent and acknowledgment that the consumer loses the right of withdrawal once the business has fully performed the contract;
in respect of Goods or services whose price or fee depends on fluctuations in the financial market beyond the control of the business and which may occur even during the withdrawal period;
in the case of non-prefabricated Goods manufactured on the basis of the consumer’s instructions or express request, or Goods clearly personalized for the consumer;
in respect of perishable Goods or Goods with a short shelf life;
in respect of sealed Goods which, for health protection or hygiene reasons, cannot be returned after opening following delivery;
in respect of Goods which, by their nature, become inseparably mixed with other Goods after delivery;
in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business and whose price was agreed upon at the time of conclusion of the sales contract, but whose delivery takes place only after the thirtieth day following conclusion of the contract;
in the case of service contracts where the business visits the consumer at the consumer’s express request to carry out urgent repair or maintenance work;
in respect of the sale of sealed audio or video recordings and sealed copies of computer software if the packaging has been opened after delivery;
in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
in the case of contracts concluded at public auction;
in the case of contracts for accommodation services other than for residential purposes, transport, car rental, catering, or services related to leisure activities, if the contract specifies a specific date or deadline for performance;
in respect of digital content supplied on a non-tangible medium if the Seller began performance with the consumer’s prior express consent and the consumer acknowledged at the same time that they lose the right of withdrawal once performance has begun, and the business has sent confirmation to the consumer.